Who we are
Within this Statement, the words ‘we’, ‘us’ and ‘our’ refer to AVC Wise Ltd (t/a My Money Matters). With respect to personal data processed exclusively via this website we are the Data Controller.
We are committed to protecting your personal data and respecting your privacy. This privacy notice explains how we collect, use, store, and protect personal data when you use our website and services.
Personal data we collect
We may collect and process the following categories of personal data:
- Identification data (name, employee identifier, date of birth)
- Contact data (email address, telephone number, postal address)
- Employment and benefits information provided by your employer
- Account registration and login details
- Communications and enquiry records
- Technical and usage data (IP address, device information, cookies, browser type, analytics data)
We collect this information directly from you, from your employer (where your employer provides access to our services), and automatically through your use of our website. For more details on Data Processing relating to our Services, please see the Platform Privacy Policy from your Employer.
How we use your personal data
We will use that personal information given to us, together with other information, for the following purposes:
- Providing access points to our platform and services
- Managing your account and responding to enquiries
- Delivering employer-provided financial wellbeing or benefits services
- Improving our website, products, and services
- Maintaining system security and preventing fraud
- Meeting legal and regulatory requirements
- Sending service-related communications
- Delivering optional marketing communications where consent has been provided
You may give us your personal information when you register on our platform, make an application for any of our services, or contact us by phone or email. Please refer to the Privacy Statement from your Employer for further details.
Lawful bases for processing
We process personal data under the following lawful bases:
- Performance of a contract – to provide our services to you or your employer
- Legal obligation – to comply with regulatory or statutory requirements
- Legitimate interests – for service administration, service improvement, system security, fraud prevention, and customer support
- Consent – where required for marketing cookies, remarketing technologies, or optional marketing communications
You may withdraw consent at any time where processing relies on consent.
Sharing your information
We may share personal data with trusted third-party organisations that provide services on our behalf, including:
- IT hosting and cloud service providers
- Website analytics and performance providers
- Customer support and communication platform providers
- Professional advisers, auditors, and regulators where required
All third-party processors are required to process personal data only on our instructions and to implement appropriate security safeguards.
We may also disclose information where required by law or regulatory obligation.
International data transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved standard contractual clauses.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this notice and to comply with legal, regulatory, contractual, and operational requirements. Retention periods are determined based on the type of data, legal obligations, and business needs.
Security
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. Our website uses an encryption system which protects your communications with us and keeps them private.
When you complete a registration, application or enter details on our platform, your personal information is encrypted (more specifically, our SSL certification operates with 256-bit encryption and supports TLS 1.2 and TLS 1.3). This encryption prevents anyone else from reading your personal information while it is in transit. On the website, you will see a padlock symbol at the bottom of the screen which confirms that you are in a secure area. Your personal information will also be protected on our internal systems, with secure firewalls and other measures to prevent any unauthorised access.
Your data protection rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your personal data
- Restrict processing of your data in certain circumstances
- Object to processing based on legitimate interests
- Request transfer of your data to another provider (data portability)
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the UK Information Commissioner’s Office (ICO) see Make a complaint | ICO.
Contact details
If you want to do any of these things, or you would like to ask us anything else about how we protect your personal information when processing it, please get in touch by:
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Writing to us at: AVC Wise Limited (t/a My Money Matters), First Floor, 5 Fleet Place, London, United Kingdom, EC4M 7RD.
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Emailing us at: support@my-money-matters.co.uk
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Calling us on: 01252 959 779 (please note that we may monitor or record calls with you. This might be for training, for security or to help us check for quality).
You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data protection rights have been breached.
Cookie notice
Your browsing experience is enhanced by the use of cookies which also help us make this website better.
Please see again our cookie notice.
Remarketing
This website uses the Google AdWords remarketing service. We advertise to previous visitors to our website using third party websites, including Google. We may advertise to visitors who haven’t completed a task on our site (for example, using the contact form to make an enquiry). This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third party vendors, including Google, use cookies to show ads based on someone’s past visits to the website. Of course, any data collected will be used in accordance with this privacy policy and Google’s privacy policy.
This website has also implemented Google Analytics Demographics and Interest Reporting, so that we can monitor the visits to our site. You can set preferences for how Google advertises to you using the Google Ad Preferences page ; and if you want to, you can opt out of interest-based advertising entirely via cookie settings or by permanently using a browser plugin.
Changes to this privacy notice
We may update this privacy notice from time to time. Any updates will be published on our website, and where appropriate we will notify users of significant changes.
