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Frequently Asked

Browse our frequently asked questions for quick answers about My Money Matters.

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  • How do I apply for a Shared Cost AVC scheme in the platform?
    Register or sign into your account at, click the ‘Learn more’ button on the ‘Shared Cost AVCs’ tile on your dashboard and on the next page, click ‘Get started’. Once you’re redirected to the AVC platform, click the ‘Ready to apply? Click here’ button on the home page.
  • How do I book a one to one financial coaching session?
    One to one coaching sessions are currently available in relation to your Shared Cost AVC scheme. To ask questions about the scheme and discuss your personal circumstances with a financial education coach, please register or sign into your account at Once you’re signed in, click the ‘Learn more’ button on the ‘Shared Cost AVCs’ tile on your dashboard and on the next page, scroll down to the ‘AVC Coaching Sessions’ section to book your one to one meeting. Please note, no financial or investment advice is available at these meetings. You will need to speak to an independent financial adviser if you require financial advice. Please consider your affordability before attending a session.
  • How do I book onto a webinar?
    Register or sign into your account at and click the ‘Events’ tab at the top of the page. We recommend you complete the financial health check first to join webinars that are relevant to you and your circumstances.
  • Where can I register for My Money Matters?
    If your employer is partnered with My Money Matters and you are an active LGPS member, please visit to register on the My Money Matters platform.
  • What does the My Money Matters platform currently offer?
    The My Money Matters platform provides a range of educational content, products and services to support and enhance your financial health and wellbeing. This may include access to a Shared Cost Additional Voluntary Contribution (Shared Cost AVC) scheme, AVC investment advice, Snoop, free webinars and one to one coaching sessions delivered by our financial education coaches and other resources e.g. retirement projection calculator.
  • Why do you use two-factor (2FA) authentication?
    We use 2FA to enhance the security of your My Money Matters account. For more information about 2FA, please click here to read our user guide. (pdf 410kb)
  • Who are My Money Matters?
    My Money Matters (formerly AVC Wise) offers a financial wellbeing solution and platform to our partners and their employees.
  • Who is eligible to use My Money Matters?
    My Money Matters is currently available to active Local Government Pension Scheme (LGPS) members from our partner organisations.
  • How does the financial health check work?
    The financial health check will ask a series of yes/no questions covering the areas of savings and investments, insurance, retirement and estate planning and debt and money management. Depending on your answers to these questions, you will receive a score out of 5 stars in each area and will be suggested events, products and services to improve your financial knowledge and position. For example, if you score low in the area of retirement planning, you will be recommended webinars and products related to this subject.
  • What does the My Money Matters journey look like?
    On entry to the platform, you will be asked to complete a financial health check. From there, you will get a personalised assessment of where you score in different financial areas, and will be recommended financial education, products, and services to help you make more informed financial decisions.
  • How do I access and manage my AVC scheme in the platform?
    If you have an existing Shared Cost AVC or standard AVC plan, please sign into your account at Then, click the ‘Learn more’ button on the ‘Shared Cost AVCs’ tile on your dashboard and on the next page, click ‘Get started’. You will then be redirected to the AVC platform to manage your AVC plan.
  • What communications will I receive from My Money Matters?
    My Money Matters will communicate with you on behalf of your employer about products, services and educational content available within the platform. You can unsubscribe from these communications at any time. Please note, you cannot unsubscribe from transactional communications e.g. webinar booking confirmation emails.
  • What types of financial products and services are available through the platform?
    We offer access to a curated selection of financial products and services, including Additional Voluntary Contributions (AVCs), investment guidance and financial advisory services, among others.
  • What sets My Money Matters apart from other financial wellbeing providers?
    Our commitment to personalisation, tailored financial education, and continuous improvement sets us apart. We prioritise understanding each employee's unique financial situation and providing relevant, impactful support to help them achieve their financial goals. As well as this, our leading AVC service makes us stand out from the rest.
  • How does My Money Matters ensure data privacy and security for employees using the platform?
    We take data privacy and security very seriously and adhere to industry best practices and regulations. Our platform employs robust security measures to safeguard employees' personal and financial information. We are certified in Cyber Essentials, as well as ISO 9001 and ISO 27001.
  • How does My Money Matters ensure the relevance and effectiveness of its offerings for employees?
    We continuously update and refine our offerings based on feedback, industry trends, and advancements in financial technology. Additionally, we track employees' engagement and satisfaction to ensure that our platform remains relevant and impactful.
  • Can you give examples of the educational resources available?
    Our platform offers a variety of educational materials, such as expert led live webinars, 1 to 1 meetings with our team, and interactive tools, covering topics like budgeting, saving, investing, debt management, retirement planning, and more.
  • Is the platform easy to implement and use for both employers and employees?
    Yes, our platform is designed to be user-friendly and easy to implement for employers, with minimal administrative burden. For employees, accessing and utilising the platform is intuitive, with clear navigation and support available as needed.
  • How does the financial health check work?
    The financial health check gathers information about employees' financial situations, goals, and preferences to provide tailored recommendations and resources. The employee is asked a series of questions about their financial situation, in areas like budgeting, debt management, savings and investments. Following this, they receive a score in each category to indicate which educational resources align with their unique financial profiles.
  • Where can I learn more about AVCs?
    To learn more about your Shared Cost AVC employee benefit scheme, please register or sign into your account at From there, you can book onto a webinar in the ‘My Retirement Matters’ series on the Events page or click the ‘Learn more’ button on the ‘Shared Cost AVCs’ tile on your dashboard to explore the AVC Knowledge Hub, which houses a retirement projection calculator and access to one to one coaching sessions. You can also click through to the AVC platform, which features your organisation’s bespoke FAQs and Terms and Conditions.
  • What kind of support does My Money Matters provide to partners in promoting and maximising employee engagement with the platform?
    We offer effective support and resources to help partners effectively promote the platform to their employees, including customisable communication materials, webinars, and ongoing engagement strategies that suit the needs of the organisation.
  • What exactly does the My Money Matters platform offer?
    Our platform provides a range of resources, education, services, and products tailored to support employees' financial goals and needs. This includes a financial health check, tailored educational resources and tools to improve financial wellbeing.

To download a copy of the Employer FAQs click here

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